REFUND POLICY FOR GO THAI TRANSPORT

Last Updated: June 2024

1. Eligibility for Refunds

Refunds are available for customers who cancel their reservations under the conditions outlined below.
Refunds will be processed based on the type of service booked and the time of cancellation.
No refunds will be issued for cancellations made outside the specified timeframes.

Cancellations made more than 3 days before the scheduled departure time: 100% refund of the transportation service amount (for full and partial deposit).
Cancellations made within 1-3 days before the scheduled departure time: 50% refund of the transportation service amount (for full deposit), no refund for partial deposit.
Cancellations made less than 24 hours before the scheduled departure time: No refund.
No-shows: No refund will be provided for customers who fail to board the vehicle at the designated time and location without prior cancellation.

In cases of medical emergencies, natural disasters, or other extenuating circumstances, customers may be eligible for a full refund. Proof of the circumstance may be required.
In the event that the service is canceled by Go Thai Transport, customers will receive a full refund or have the option to reschedule their trip at no additional cost.

Refund requests must be submitted by contacting our customer service team at +66800363258 /WhatsApp / gothaitransport@gmail.com
Refunds will be processed within 7-10 business days from the date of the request.
Refunds will be issued to the original payment method used at the time of booking.

Additional services such as special seating requests (child seats), and driver overnight fees are non-refundable unless the entire booking is canceled within the specified timeframe.
Credit card processing fees via Stripe payment links are non-refundable.

Customers who wish to modify their booking instead of canceling may do so based on availability and may be subject to additional fees.
Modifications must be requested at least 24 hours before the scheduled departure time.

If you have any questions about our refund policy, please our customer service team at +66800363258 /WhatsApp / gothaitransport@gmail.com or visit our website at www.gothaitransport.com.

Go Thai Transport reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting on our website.

By using our service, you agree to the terms outlined in this refund policy. Thank you for choosing Go Thai Transport.